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Get in touch
0800 531 6567
If you are having trouble using Supanet’s email, first check the settings appropriate to your account.
If these are correct and email is not listed as being down, you will need to contact our technical support team at ts@supanet.net
For all commercial enquiries, please contact our marketing team at marketing@supanet.net
We are always looking for new and interesting content partnerships that will be of interest to Supanet users.
In the first instance, please forward details to the editor at editor@supanet.net
For all commercial enquiries, please contact our marketing team at marketing@supanet.net
01282 214 555
Lines are open from 9.00am to 6pm, Monday to Friday.
For all commercial enquiries, please contact our marketing team at marketing@supanet.net
01282 214 555
Lines are open from 9.00am to 6pm, Monday to Friday.
For all commercial enquiries, please contact our marketing team at marketing@supanet.net
01282 214 555
Lines are open from 9.00am to 6pm, Monday to Friday.
We would like to inform you that we are doing everything we can to ensure you have only the best service and in order to provide this, we are currently working with K-com so that we can increase bandwidth to your area. This will allow us to provide your home with the speeds that you expect.
We hope to have these issues resolved shortly and have each household running with faster broadband speeds as soon as possible. Until we see an improvement we will continue to post regular updates on this matter to ensure you know what is going on in your area.
Furthermore, we would like to apologise for any inconvenience caused by this matter and would just like to clarify that we are truly doing everything within our power to ensure that you have your services running properly as soon as possible.
From 28 May, we’re changing some of our Fibre Broadband prices. We’re telling everyone about the price change via email. If you would like to contact us about this, please call us on 01282 214 555 . Our lines are open between the hours of 9am and 6pm Monday to Friday.
From 28 October, we’re changing some of our line rental, broadband and call plan prices. We’re telling everyone about the price change via email. If you would like to contact us about this, please call us on 01282 214 555 . Our lines are open between the hours of 9am and 6pm Monday to Friday
We wanted to let you know we have updated some of our prices. The amended price list can be found on our website at - www.supanet.co.uk/terms-and-conditions
The cost of Broadband Usage above the agreed cap limit for your broadband service will be charged at £1.29 for each Gb or part of used over and above the limit.
Changes have been made to Condition 7 (Charges, Payment Terms, Credit Limits and Deposits). These changes are intended to provide greater clarity in relation to our Charges and credit vetting procedures. They do not increase the amount you currently pay for your services nor do they impose new charges for existing customers. These changes:
Condition 11 Condition 11 (Rights to Cancel - Cooling Off Period) has been updated to reflect changes in the law brought about by The Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, which replace the Consumer Protection (Distance Selling) Regulations 2000.
Condition 12 has been amended to allow us to treat your contract as terminated if you cancel your Direct Debit or other continuous payment authority without previously notifying us or if we receive notification from another provider that you are switching services to them.
We have also made other more minor changes to the terms and conditions to make them easier to read, but without changing their legal effect.
The main change made to our Broadband Service Terms is in relation to Condition 9 , with the introduction of a Home Move Fee, which can be found in our Price List, available on our website.
We have made other more minor changes to these Service Terms to avoid repetition and make them easier to read, but without changing their legal effect.
The main change we have made to our Telephony - CPS and Line Rental Terms is in relation to Condition 4.7 , providing information regarding credit limits that may apply to your account now or in future.
We have made other more minor changes to these terms to avoid repetition and to make them easier to read but without changing their legal effect.
To complement the changes we have made to our terms and conditions, we have made changes to our price list, both in terms of layout and content. You can now find all of our charges and tariffs in one place.
We do not believe that any of the changes we have made to our terms and conditions are to your material detriment. However, if you believe that any of the changes are to your material detriment you have the right to terminate your contract without penalty or payment of any early termination charge. You may exercise this right by contacting us by letter to:
Supanet Terminations Department
You may also contact us by telephone on 01282 214 555 . Our lines are open Monday-Friday 9am-6pm.
We have made some improvements to our Terms and Conditions. The changes relate to condition 7 ('Charges') and condition 14 (Changing the Terms of this Contract) of our Residential Terms and Conditions. The amended terms can be found on our website at www.supanet.co.uk/terms-and-conditions
We do not consider either change to be to your material detriment. Condition 7 has been amended to improve the wording of the condition and to make it clearer. The date on which your monthly charges fall due for payment has not been changed. The changes to condition 14 reflect Ofcom’s recent guidance on contract changes during contract minimum periods, including conferring upon you the right to withdraw from your contract without charge if you consider any change made is to your material detriment.